Caramelfinejewellery

Caramel
 

Returns Exchanges and Repairs

RETURNS

  • All eligible purchases can be returned within 10 days of delivery with a deduction of a processing fee of ₹1000. (not applicable on solitaire jewellery above 1 lac rupees and customized/personalized pieces)
  • Please note that customized/personalized pieces and solitaire jewellery worth 1 lac or above are non-returnable. 
  • Refund shall be processed once the returned item passes the quality check.

 

EXCHANGE/BUY-BACK

  • If you have any size issues, we are happy to resize your piece within 10 days of delivery. If the exchange value is higher than the value of the old product, the customer shall pay the difference.
  • We offer lifetime buy-back 
  • A processing fee of ₹1000 will be applicable.
  • Diamond / Moissanite Jewellery: An additional 10% will be deducted from the lifetime exchange value.


    Plain Gold Jewellery: An additional 3% will be deducted from the LTE value.

REPAIRS

We provide free repair service for any kind of damage within one year of delivery.

For placing a return/exchange request or any other queries, drop us an email at caramelfinejewellery@gmail.com or WhatsApp us at +91-7024717172. Our team will be happy to assist you.