Caramelfinejewellery

Caramel
 

Delivery, Payments & Return

DELIVERY & SHIPPING
As most of our jewellery pieces are made to order, you can expect 15-20 days for production and delivery. Please note, that during festivals, adverse weather conditions, pandemics or other such crises, your shipment could get delayed.
Currently, we offer free shipping in most parts of India, but international orders will be charged additional shipping fees upon checkout. We work with internationally trusted logistic partners who specialize in shipping fine jewellery. Our jewellery is packed in tamper-proof packaging for enhanced security.

In case, you suspect that your package has been tampered with, please do not accept it and write to us immediately.

PAYMENTS
All prices are stated in INR and are inclusive of all taxes. We accept payments via Debit/Credit Cards, Bank Transfers, UPI and Wallets. Unfortunately, we do not support COD option at this time.

RETURNS

  • All eligible purchases can be returned within 10 days of delivery with a deduction of a processing fee of ₹1000. (not applicable on solitaire jewellery above 1 lac rupees and customized/personalized pieces)
  • Please note that customized/personalized pieces and solitaire jewellery worth 1 lac or above are non-returnable. 
  • Refund shall be processed once the returned item passes the quality check.

EXCHANGE/BUY-BACK

  • We offer lifetime buy-back on CFJ pieces.
  • A processing fee of ₹1000 will be applicable.
  • Gold value: current market rate

  • Diamond / Moissanite Jewellery: An additional 10% will be deducted from the lifetime exchange value.

    Plain Gold Jewellery: An additional 3% will be deducted from the LTE value.

REPAIRS

  • We provide free repair service for any kind of damage within one year of delivery.
  • If you have any size issues, we are happy to resize your piece within 10 days of delivery. If the exchange value is higher than the value of the old product, the customer shall pay the difference.

For placing a return/exchange request or any other queries, drop us an email at caramelfinejewellery@gmail.com or WhatsApp us at +91-7024717172. Our team will be happy to assist you.